Customer Feedback

Quickscrum is designed by keeping in mind the needs of our clients. The Quickscrum solutions perfectly feature the items and tools that are essential for the user.
One such tool is the product feedback, which is entirely the soul of product development. This tool will manage your email feedback forms at one location. This saves your time of tracking down the particulars of the mails.
With the assistance of Quickscrum’s product feedback tool, you can prioritize the issues. You can even mention them in the comment with the @membername and assign the task to your team heads or other members.
Quickscrum even lets you hold discussions and communicate with the clients to make the requisite improvements.
This tool has the function in which, you can even track down the progress of any particular received feedback. This will help you analyze the management of workitems.

HOW TO START WITH THE PRODUCT FEEDBACK TOOL?

  1. For getting feedback on every service or product, add a new project for the same. You can name it as “[Service name] feedback”. Assign the Service or Product Manager as this project’s head.
  2. Add more team members in the project as per your requisites. All the members will be notified about the tasks and you can set the timebox for timely submission of projects.
  3. For better clarity with the feedback solution, add various section according to the product details and create customize design.
  4. You can attach the files, screenshots, etc. and share them with the team, which is working on the testing of a product, so that the issues can be sorted easily.
  5. Once you have formulated the template of your feedback project format, save it and duplicate it to reuse it in the future.
  6. Add more team members in the project as per your requisites. All the members will be notified about the tasks and you can set the timebox for timely submission of projects. Write down the work items into the timeline section and drag each of them into doable slots. It server more or less like a visual timetable for your team and helps them manage their time efficiently in each of the tasks.
  7. For better clarity with the feedback solution, add various section according to the product details and create customize design. Make use of the calendar section, and keep a check on deadlines of the milestones and submission of the project.

TIPS FOR PRODUCT FEEDBACK SOLUTION

  • Customize the design according to the product.
  • Add the tags with similar issues, so that it becomes easy for various teams to identify the trouble and work on it.
  • Attach files with the feedback project, to instruct the team to look over the issue visually.

HOW CAN YOU MANAGE YOUR FEEDBACK TOOL?

With Quickscrum, it has become much simpler as you need not to look over the emails again and again to find the correct one. Quickscrum can get all your feedback email forms at one place. This way you can look over the management issues and assign them to the various project heads.

Quickscrum provides you four default lanes –

  • In Queue,
  • In Discussion,
  • In Progress, and
  • Done.

You can easily edit these by simply clicking the edit option.

In this way, you can customize your emails according to the feedback and priority set up which need to be taken care of on urgent bases. To mark the particular tasks urgent, you can create tags and attach them with the workitem. In this way, you can sort the messages for the testing team, campaign for marketing or any of the personalized feedback.